Return & Refund Policy

At Pretty Sick Co., every piece is made just for you. We don’t keep shelves full of inventory. Once you place your order, it goes straight into production.

Because of this, all sales are considered final, and we aren’t able to accept returns or exchanges for reasons like ordering the wrong size, changing your mind, or wanting a different color or style.

We recommend checking our size guide and reviewing your order carefully before completing your purchase.

If Something Isn’t Right

We stand behind the quality of our products.

If your order arrives damaged, misprinted, defective, or you receive the wrong item, please contact us within 7 days of delivery at prettysickapparel@gmail.comwith:

• Your order number
• A brief description of the issue
• Clear photos showing the problem

Once we’ve reviewed your claim, we’ll work quickly to make it right. Depending on the situation, that may include sending a replacement or issuing a refund at no additional cost to you.

A Quick Note About Returns

Since every item is made to order and shipped directly from our production partner, we can’t restock returned merchandise. Because of that, we aren’t able to offer refunds or exchanges for:

• Incorrect size ordered
• Change of mind
• Preference for a different style or color
• Buyer’s remorse

We Believe in Being Reasonable

Policies are important, but so are people.

If something comes up that isn’t covered here, feel free to reach out. While our standard policy is that all sales are final, Pretty Sick Co. reserves the right to make exceptions on a case-by-case basis at our sole discretion.

FOR EU CUSTOMERS

• 14-day withdrawal window — starting from delivery of the last item on the order
• Return-after-notice timing — how long customers have to send items back after submitting a request
• Refund timing — when customers can expect their refund after you receive the return
• Return shipping responsibility — who pays for return shipping
• Standard outbound shipping refund — that you'll refund the standard delivery cost (not premium shipping upgrades)
• Exemptions — any product types excluded from the right of withdrawal (e.g., custom/personalized items, which is relevant for your print-on-demand products)
• How to start a request — direct EU customers to your account portal: account.prettysickco.com

 

We appreciate your support and can’t wait for you to receive your order.